These Terms & Conditions (“Terms”) govern your access to and use of the GUGA mobile application and related websites (the “Services”). By creating an account or using GUGA, you agree to these Terms and our Privacy Policy.
1. About GUGA
GUGA is a marketplace platform. We help customers discover and request appointments with independent local service providers (such as salons, spas, massage providers, and pet groomers). Providers list and manage their own services through GUGA.
Unless explicitly stated otherwise, GUGA is not the provider of the beauty, wellness, or pet-care services listed on the platform. Customers book appointments to visit the provider’s physical shop or service location at the scheduled time shown in the app.
2. Eligibility
You must be at least 18 years old and capable of entering a binding contract to use GUGA. Providers must have the legal right to offer the services they list and to operate in their stated location.
3. Accounts
- You are responsible for accurate account information and for keeping login credentials confidential.
- You must accept the Privacy Policy and these Terms before creating an account in the app.
- You must not impersonate others or create accounts for unauthorized purposes.
- You may delete your account through the app’s Privacy & Data section, subject to confirmation and applicable retention requirements described in the Privacy Policy.
- We may suspend, block, or terminate accounts that violate these Terms or create risk for users, providers, or GUGA.
4. Customer bookings
- Booking requests are offers to book a service with a provider. Acceptance, rescheduling, and completion are handled through the platform workflows and provider actions.
- Customers are expected to arrive at the provider’s shop or listed service location at the scheduled appointment time.
- Service quality, timing, and in-person service delivery are the responsibility of the provider.
- Prices shown in the app are set by providers and may change.
- Providers may suggest alternative appointment times. Customers may accept or decline those suggestions through the app.
5. Provider obligations
- Providers must list accurate business, service, pricing, location, and availability information.
- Providers are solely responsible for licenses, permits, insurance, hygiene/safety standards, and compliance with local laws.
- Providers must respond to booking requests and communicate cancellations or reschedule suggestions through the app where available.
- Providers may upload shop images and manage their business profile through vendor tools in the app.
6. Payments
Where in-app payments are enabled, charges are processed by Razorpay through GUGA’s payment flow. Payment is generally available after a provider accepts a booking, and successful payment is confirmed only after server-side verification. By paying through GUGA, you also agree to the applicable payment partner’s terms.
Refunds and chargebacks are handled under our Cancellation & Refund Policy and applicable payment-network rules. GUGA does not guarantee refunds in every circumstance.
7. Reviews and content
- Customers may submit reviews for completed bookings, including a star rating and optional comment.
- You must not post unlawful, deceptive, harmful, infringing, or abusive content.
- Providers grant GUGA a license to host and display their business listings, images, and related content to operate the marketplace.
8. Acceptable use
You agree not to:
- Misuse the Services, attempt unauthorized access, or interfere with platform security.
- Post unlawful, deceptive, harmful, or infringing content.
- Use GUGA in a way that violates applicable law or these Terms.
- Attempt to manipulate bookings, payments, reviews, or marketplace listings through fraud or abuse.
9. Service availability
GUGA may change, suspend, or discontinue features at any time. We do not guarantee uninterrupted availability of the Services, provider listings, or specific payment methods.
10. Intellectual property
GUGA’s name, logos, app design, and software are owned by GUGA or its licensors. You may not copy or reuse them without permission. Providers retain rights to their own business content but grant GUGA a license to host and display it to operate the marketplace.
11. Disclaimers
The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, GUGA disclaims warranties regarding uninterrupted availability, fitness for a particular purpose, and the quality of third-party provider services.
12. Limitation of liability
To the fullest extent permitted by law, GUGA is not liable for indirect, incidental, special, consequential, or punitive damages, or for losses arising from provider services, user conduct, or events outside our reasonable control. Our aggregate liability relating to the Services is limited to the fees you paid to GUGA (if any) in the three months before the claim, or INR 5,000, whichever is greater, except where liability cannot be limited by law.
13. Indemnity
You agree to indemnify and hold harmless GUGA from claims arising out of your misuse of the Services, your content, or your breach of these Terms, except to the extent caused by GUGA’s willful misconduct.
14. Changes and termination
We may update these Terms or the Services. Material changes will be reflected by updating the date above. We may suspend or stop providing parts of the Services. You may stop using GUGA at any time and may delete your account through the app where available.
15. Governing law
These Terms are governed by the laws of India. Courts in Thiruvallur, Tamil Nadu shall have exclusive jurisdiction, subject to applicable law.
16. Contact
Questions about these Terms: gugatechnologies08@gmail.com · Contact Us